The benefits of hiring an end of tenancy clean service are obvious. The work is done right reducing any chances of dispute by the landlord meaning you get your tenancy deposit back sooner. However cleaning services are not equal. You could hire a service that is the wrong fit for the job meaning that you end up running into disputes with the landlord. This can be avoided by answering some questions and keeping the answers in mind when searching for an end of tenancy cleaning service.
What kind of service are you hiring?
There are 2 kinds of services:
- A cleaning service with subcontractors
- A cleaning service with employees
If you go to a large cleaning service, it is very likely that the cleaning service sub-contracts some of the work. You should get this very clearly. If the cleaners coming to your house will be sub-contracted some of the questions you would need clarification to include:
- What is the satisfaction guarantee? This is important so that you can know what will happen in the event the landlord is not satisfied with the work done. Will the cleaning service repeat the cleaning free of charge or will you have to pay more? Is there a refund policy? Get all these answers clarified to avoid a payment dispute with the company on one hand and the landlord on the other.
- Are the sub-contractors licensed and insured? You do not want to be slapped with liability claims in case anything happens to the cleaning crew when in your house.
- Who will the cleaning sub-contractors take instructions from, you or the cleaning service? This is important if you are to be away when the cleaning is being done as the cleaning crew could arrive on site and become stranded.
- What will the cleaning crew use for cleaning materials? Are they environmentally friendly? A sub-contracting firm could take shortcuts by using harsh cleaning materials.
- Who will pay the sub-contractor crew, you or the main cleaning service? You do not want the cleaning crew surprising you with a payment demand you were not prepared for.
What are your expectations?
It is always prudent to describe the scope of work in detail so that the cleaning crew can be precise in their work. Do not take anything for granted. If you want them to scrub the base of the toilet bowl, say so. If the cleaning service fails to work on a certain area because you did not say so, they could raise a dispute that it was not in the scope of work.